Our clients

We were recommended to Dr Rigaud by one of our partners and we met him when his product had just received all the certifications necessary for the marketing of its cabins. We were impressed by the results of laboratory tests and convinced by the seriousness of this project. The current health context calls for an acceleration of the implementation of effective protection measures which will have to be long-term, we are therefore happy to support the development of PROTEC 64.

Sites equipped with PROTEC 64 booths are offered maintenance contracts tailored to the fact that with one visit per year, and serious and efficient remote maintenance, the booths can remain operational 24/7 if necessary.

On a very timely recommendation, we asked Synergies Tech to be able to offer our customers the best solution in terms of maintenance for our anti-covid decontamination booths. I personally had the chance to receive Stéphanie and Philippe, who were very enthusiastic, and were able to find a formula perfectly suited to the situation. Their very human approach immediately convinced me of the value of developing a partnership with them. If I had to sum up this meeting, I would say “benevolence and empathy” !!

Dr Matthieu Rigaud, CEO, Protec 64

An efficient after-sales service is one of the sales arguments for this type of device. With Pharmamat, we defined the terms and prices of the maintenance contract.

The Pharmamat automaton can be managed directly by the IT system in the chemist’s shop. It has a user-friendly, touch-screen interface allowing the client to deliver the products which are stored in air-conditioned lockers; these are also equipped with a UV system which disinfects the items – this adds to the complexity of the installation.

They are really reactive. They adapted their tools to our specifications: we really wanted just one main correspondent and a unique telephone line. On a different note, they are also very humane. Always available – that’s important. We are really on the same wavelength.

Christophe Montaubrun-Ollivier, Chairman of Pharmamat

Besides the indispensable technological expertise we brought to Dedalus, we were very careful to protect the team members and to ensure the quality of our work, be it preventive or curative, within the strict regulatory framework and the specific constraints imposed by the hospital environment.

We also help Dedalus to draw up the specifications for installing their apparatus in hospitals.

When I think of Synergies Tech, the word that comes to mind is “partnership”. What we particularly appreciate is their flexibility and their great capacity in proposing several solutions to our specific needs.

Florian Giulani, Head of Robotics, Dedalus

Neovendis knew we were in a position to support their growth, so they began by structuring their teams and increasing their sales before they called us in.  The partnership was signed in July 2020 and we have assembled 5 machines in 4 months with no help from the Neovendis team:  what a start!  Parallel to this, we have initiated maintenance contracts and have already begun our first prevention and repair visits.

We also give R&D feedback to Neovendis in order to improve our services to them.

Ours is a small company with around 10 collaborators and our sales are irregular. Our partnership with Synergies Tech means we can spread the workload without having to hire more people than necessary. Due to the high technicity of our job, it takes a long time to train our teams. As Synergies Tech work for several brands, they are in a much better position to spread the workload than us. That’s exactly what I was looking for – someone who could do just that.

Lionel Hirsch, Managing Director of Neovendis

Mutual confidence was built around numerous exchanges and tests. We assemble and set up their machines, deal with after-sales services for the installations which are still under guarantee and offer maintenance services to the users. The fact that we cannot be classified as “industrial” is a bonus for us: our technicians are used to working with all kinds of end users, they are highly adaptable and listen to their clients carefully.

What I expect from my partner is to follow up on the break-down, to contact the client and keep in touch with them until the problem is resolved. They need to be rapid and capable of getting the machine back up and running. It’s how we make the difference with our competitors, so it’s absolutely essential.

Vincent Le Gouic, President of ADIAL France

This range of robots, automatons and hybrid devices is where Synergies Tech started out.  It was for these machines that we developed the high level of technological and human competency with our teams.  We’ve been maintaining the automated medication storage and delivery systems for some of our pharmacist clients for 18 year now, including the belts and pneumatic elements.  Many of the clients regularly renew their maintenance contract with us, in fact we cover 97% of Tecnilab’s machines in France.

Today, we still manage the entire after-sales services for Tecnilab’s robots and automatons via maintenance contracts:  hotline, distance and on-site maintenance, trouble-shooting, updates. We optimise and transfer the systems for around 400 machines which are between 2 and 18 years old.

The visits always go very well. They are very effective. These young people that I sometimes call because I’m extremely anxious always do an excellent job. They listen carefully, they’re very competent and know how to explain things simply – it’s nice to have a good teacher to begin with! We’ve had some sticky situations, but they’ve always managed to find a solution, even if it’s sometimes complicated for them too.

Nathalie, Pharmacie du Centre, Montville, Normandy